Systemic change is not possible with symptom management: Problem driven management equals symptom treatment in healthcare. Increasing school drop-out rates, poor attendance are symptoms of system failure indicators rather than individual teacher, program or school issues. Problem driven management reacts by requests for increased funding for HR and program resources. Technology in terms of gadgets, workstations and laptops are symbolic representations for increasing access and technology incorporation into a school environment.
Relationship re-connection in a domain directs strategic energies to provide system support to key performance indicator (KPI) of core customers: Relationship reconnection results in (a) identification of core customers (b) establishing key performance indicators and (c) establishing cause and effect relationship within the system.
Core Customers for a school system includes students, teachers and families. KPI for all the core customers combined: Student Success Rate. Cause and effect for KPI improvement reconstructed with elimination of student, teacher and family specific ‘silos of excellence’ that have contributed to entrenched issues including drop-out rates, poor attendance, lack of family involvement and accounting for staff contributions.
Innovative rearrangement of relationships to support systemic change is the start of ‘think different’ pathway: How do we make it easy for the students, staff and families to focus on one single KPI: Student Success Rate? Establishing a ‘Global One’ strategy for the entire school district is the process by which pain points are identified & reconnected to deliver the beginnings of a systemic strategy to do different.